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The.Coffee.Collective. has a No Refund policy and all returns are subject to our discretion
If you are not 100% satisfied with the Quality of your purchase or the product doesn't arrive to you in the same condition it left us, get in touch and we will discuss the return of the product for a refund or exchange.
If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase such as your order number.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery will not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please ensure you enter your address correctly, otherwise we cannot dispatch your parcel.
We endeavour to dispatch your order within 24-48 hours (this does not account for weekends).
Please note orders made after 1230hrs will be processed and dispatched the next working day.
You will receive a confirmation email when your coffee is dispatched.
We will notify you of any issues regard Delays etc.
UK Delivery is made by the Royal Mail 2nd Class delivery service and is charged by total parcel weight (product + packaging).
Please note: Royal Mail 2nd Class aim to deliver within 2/3 Working Days (Inc. Saturdays).
Prices for 2nd Class are the same no matter where you're sending in the UK.
The amount you pay depends on the size and weight of the item you're sending. Each format has its own size and weight limits.